Join Date: Jan 2007
Thanked 0 Times in 0 Posts
Kawasaki denied warranty claim to Brute Force
The dealer didn't call corporate, I did. The quad was clean, and the only AM accessory that was on was the lift kit. Taking it off, you'll still likely have paint rubbed off. Anyway, he told me it was a five hour tear down ??? to tell what was wrong with it, and something that expensive Kawi would need to be in on it. I called to complain, they called the dealer, and the dealer blamed it on the AM lift. I asked them, "What exactly are you denying if you don't know what is wrong with it?" I was told that they could tear it down, but it appeared to be wear and tear, and they'd charge me for the teardown since it wasn't likely going to be covered. Their minds were already made up before even knowing what the problem was.
I asked to cancel the warranty for pro-rate and was told since I bought the warranty in OK, and live in TX, there are no refunds after 60 days from the date of purchase. That is crap too. You don't know that once the warranty kicks in, you won't be covered. Once you find out, at least in these two states, YOU ARE SCREWED.
Is there another brand out there with better customer service? I want to go pay cash for another quad. Shouldn't they have done some market research that a guy that makes XXXXX per year, is 27, has two other off road toys, and lives next to an off road park could very easily net them thousands of dollars in profits by treating me right over the years. REPEAT - I think not. Screw them.
I work in an industry where legal matters are huge, and if there is any gray area, doubt, or even the thought of breach of contract (which they are in for this little fiasco), we cover it flat out. Customer is number one. I was blown away that they couldn't comprehend this. It was just a simple no, you had mud under your seat and you have a lift kit, we've heard it before and we're not covering it. It's not like I took them a swamped engine. My diff is clicking.
I want everyone to know about this. It just isn't right. Kawasaki, your product is kick ass, looks cool, and is fast, but flat out - the way to get customers coming back is SERVICE AFTER THE SALE.